FAQ

Information and Frequently Asked Questions

Booking online ensures that you have a good bike during your stay. It prevents waiting times during pick-up because we already have all your data in the system. Payment is easily done online via the website, so that you can take the bike with you immediately. 

  • The rental period varies from 9 am to 6 pm in the high season, and 10 am to 5 pm in the low season.
  • Legitimation required.
  • We are entitled to request a deposit.
  • You are deemed to have received the bicycle in good condition.
  • The tenant will handle the rented item(s) with care.
  • The bicycle must always be locked (with the added chain).
  • It is forbidden to go on the beach by bicycle.
  • Maximum one person per bicycle or two on a tandem. Small children must use a child seat.
  • The tenant is liable for damage to the rented item(s), unless rental guarantee is chosen as an option. 
  • The tenant is legally liable for damage caused to third parties.
  • In case of loss of the bicycle key €10.00 will be charged.
  • Reserved bicycles are available for you until 11 a.m., unless prepaid.
  • In case of late return, we are entitled to charge an extra full day’s rent.
  • In the event of theft, the current value will be charged, not including the rental price.
  • The use of the bicycle is at your own risk.
  • You are deemed to have taken note of the rental conditions. 

You can take our so-called Rental Guarantee for each rented item. If you have agreed on the Rental Guarantee (warranty coverage) with us for an item, are you insured for these points:

1. no compensation is due in the event of theft, if you can show the key to the rented bike and report it to the municipality where the theft took place.
2. no compensation is due for damage to the rented item, unless the damage is caused by improper use of the rented item;
3. no costs due in case of cancellation up to 2 days before the start of the rental period.

If you choose our rental guarantee, it entitles you to a 100% refund or relocation of the reservation up to 2 days before the start of the rental period.

Without a rental guarantee, the conditions are as followed: 
– 100% refund up to 30 days before the start of the rental period
– 50% refund up to 7 days before the start of the rental period 

You will receive a refund of the paid rental price within 7 days. 

Although in most cases we do not do this, we are entitled to request a deposit and the staff may request it. Deposit for city / children’s bicycle 100 euros, e-bike / tandem / cargo bike 150 euros, e-cargo bike and special bicycles 200 euros.

We can also ask you to identify yourself.

The bicycle is not automatically insured. You can take out an “insurance” (rental guarantee) against theft and damage when renting a bicycle. 

In the event of theft or loss of the rented item (bicycle), you must immediately report this to us. You must also report this to the police of the municipality in which the incident occurred.

In case of theft or loss, we equate the direct damage to the current value of the rented item. In that case, you must therefore reimburse the current market value of the Rental. The rent is not included. 

You can choose the Rental Guarantee with us for a small fee, to exclude costs in the event of theft and more.

We hope you don’t to have any problems with the rented items. But if something happens, you can call us and we will help you with the best solution. +31 (0)85-4006001
Only available by phone during opening hours (09:00 – 18:00).

Maximum travel distance for help on the road – 30 km from Noordwijk.

Minor repairs or flat tires can be repaired at a local bike shop at Lemonbike’s expense – for example if you are in Zandvoort or Scheveningen.

Would you like to bike carefree with a tour guide? Send an email to info@lemonbike.nl with the desired date, time and number of people. Then we will look at what is possible for you.

Enjoy cycling in the evening? Then return the bike the next morning before 9:30 am. Extra costs 3 euro for a standard bicycle and 6 euros for electric bicycles. You can book this online or request this in the shop.

With electric bikes we provide a charger so that you can charge the bike at night. If this is not done, we will charge an extra day’s rent because we cannot rent out the bike the next day. 

If you have any questions about the extended day rental, please contact us. 

Bicycles can be delivered to your holiday address or hotel. We deliver (bring and pick up) the bike(s) for €15 – region Noordwijk / Noordwijkerhout / Katwijk. We deliver free of charge to your holiday address from 5 days of rental. 

In consultation we can also deliver outside the region, you can contact us by e-mail. Costs depend on the distance. 

We have special rates for larger groups. Call or email us for more information or quotation. We can also deliver larger numbers of bicycles to events.

Our range includes a Gazelle cargo bike with a foldable container to save space during storage. Two small children and luggage fit into this. This also applies to the electric cargo bike from Dolly. We can supply a rain cover over this bicycle. We also have an electric cargo bike from Bakfiets.nl to bring a dog. A basket or bench is available for this cargo bike.

We sell our young used bicycles after one or a few seasons at very competitive prices. Ask for it in our shop or have a look on our website www.tweedehandsfietsshop.nl

Most of Lemonbike’s bicycles were purchased new in 2020. The Giant Citybike and E-bike are the more luxurious models with suspension and 7 gears. The E-bike has an extra heavy battery for more range. The other brands we carry are Batavus, Gazelle, Loekie, Van Raam, Huka, Azor cargo bikes, and Dolly cargo bikes.

We protect your personal data in accordance with the General Regulation
Data protection (GDPR). For more information you can consult our Privacy Statement (still in progress).